Further to the request on the main 1949-error thread, I've created a separate thread.
I have 2 PCs; both running Windows 10. One works perfecly well, one times out after 20 minutes as per the usual error. On the problematic one, I have uninstalled the player, and 2 copies of Cisco videoguard, and reinstalled everything, but to no avail. Please can someone make some suggestions ?