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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 890 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25595 Views
  • 185 replies
  • 1 kudos

Sky on demand late again

Ever since Virgin’s major outage all of skys on demand shows have taken much longer to be posted to tv go. The Equaliser was a whole day late. The three One Chicago shows were half a day late and now SWAT and NCIS LA have still not had their latest e...

S06622 by Tuning in
  • 290 Views
  • 1 replies
  • 0 kudos

Virgin to go

I can’t watch the football on my iPad.  I only have one device registered and I pay for the football but it won’t let me watch, what am I doing wrong?

Resolved! Virgin go

My virgin go app plays some bt sport channels but not bts1, these are all in my package and work on normal TV/ box 

Sharratt2 by On our wavelength
  • 2390 Views
  • 24 replies
  • 0 kudos

SKY SPORTS app

I cannot watch Sky Sports on my iPhone. It keeps telling me my devices have reached maximum and they have not!

Boshie by Joining in
  • 383 Views
  • 1 replies
  • 0 kudos

Sorry this programme is not available in this region

Just re-installing software after disk failure and trying to watch Virgin TV on desktop (windows 10). Used to work on windows 8 See this issue has appeared before and solved (I believe), by turning off VPN. Not using VPN and able to access on mobile ...

Missing on demand content

The Equaliser season 3 episode 7,  tge latest episodes of Traffic Cops and Motorway catching Britain’s Speeders al missing on virgin tv go they should all be available on demand right now

S06622 by Tuning in
  • 369 Views
  • 1 replies
  • 0 kudos