TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 885 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25582 Views
  • 185 replies
  • 1 kudos

TV Go app streaming via HDMI cable to TV

Was away at the weekend in a hotel and wanted to watch the rugby on BT Sport via the TV Go App. Could watch fine on my iPad, but it wouldn't let me watch via a HDMI cable from the iPad to the TV in the room. Could get sound but no picture. Just tried...

casbar by Dialled in
  • 3817 Views
  • 7 replies
  • 0 kudos

BT sport not working

So, want to watch West Ham on BT Sport 1 but all I get is a black screen? Other channels seem OK like Sky Sports News and the same laptop hasn't had this issue before?All 4 BT Sport channels showed the same issue but about 5 minutes ago some started ...

BT sport via Go

Trying to watch BT sport 1 on virgin Go can't get it BT 2 & other channels ok

kendo159 by Joining in
  • 713 Views
  • 4 replies
  • 0 kudos

Tele tablet

I rest my tele tablet and it says signin with gmail account and when i signin it goes back to signin page continuous loop email and password are correct any thoughts ps i cannot get to homepage without signin

pancho1 by Joining in
  • 718 Views
  • 6 replies
  • 0 kudos

Help- I can't find the sky cinema app!

I have Sky Cinema in my VM package, but I can't find the sky cinema app to watch the films on my phone/tablet. I've checked on the google play store AND done a general google search and found nothing.Has anyone got the app and could tell me where to ...

kenji6 by Joining in
  • 753 Views
  • 3 replies
  • 0 kudos

Unable to watch TV Go Devices.

I now have the same issue (I think) . Between me and my son we have been trying since last night to get TV GO work on his phone, nothing works. I have my phone on there and 2 of my sons  1 of which is the one I'm talking about. The other 2 are Google...

Unable to stream virgin tv go on PC

As the title says I am unable to stream live TV through any browser or the TV go app on windows. My PC is completely up to date.I have tried changing my password and no success as some other users have had.sometimes it will play for half a second bef...

Now on TV (or not)

I must have tried to watch 15 games this season on my PC trying to watch BT sport and have managed about 2. All I ever get is 'Not Available Sorry - we can't play this at the moment.' Have been with Virgin for over 20 years but I'm sick of this. Trie...

Zorco by Joining in
  • 332 Views
  • 1 replies
  • 0 kudos

Device Registration

I have BT Sport as part of my VM Package. Each time that I watch BT Sport I am asked to register the device and it wont work until I do. I originally registered BT Sport on my laptop and try to log in using the same laptop, but it wont work. Why do I...

mackie81 by Joining in
  • 523 Views
  • 5 replies
  • 0 kudos