Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I've been unable to use the Virgin TV Go app or website for quite some time now.On the website I get the message "Oops, that hasn’t worked! Sign in is currently not possible. Please check back soon." when I sign in.On the iOS app I get the message "S...
I keep getting the error message Device Limit reached on Sky Sports app when I try and watch SS.I have 5 devices registered and it not one of them actually works despite the other 4 being registered.
It says I need to login, I use exactly the same details as to get on MyVirginMedia yet it says Username or Password incorrect, when they are correct for MyVirginMedia.
The virgin tv go app will not play recordings saying it is unable to access the recordings on both my iPhone and iPad Air. All are connected to the same network. On the odd occasion it does play the recording but it’s very rare. I have serious mobili...
Is there a fix for the CPE IP Unknown bug coming soon? I see there are lots of posts mentioning it but no fixFor us to get app to play a recording on iPad whilst connected to Virgin Wi-Fi I have to try toggling the Local Network option off and on, di...
The record option is no longer appearing for this app on my phone (Android 10), with the message"Recording is not possible due to channel rights restrictions"for it seems every channel.But it still works fine with my tablet (Android 12)This is with T...
I have a Samsung Galaxy S23 Ultra running Android 13 The Virgin TV Go app starts, flashes up a request to allow notifications and immediately crashes. Happens 100%, totally unusable.
Bought a new HP laptop, has windows 11. I am able sign in to tv go app and webpage. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. everything is up to date. any suggestions pls? wor...
Can't download anything can watch in the app but message says unable to download.Have happily downloaded before
Help,I have used all 5 of my TV Go device slots. I’ve just got a new iPad and can’t remove old devices to make space, there is no option to remove. I can remove devices from the sky device list, but these change to not free up space in Virgin. Any su...
