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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 880 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25555 Views
  • 185 replies
  • 1 kudos

TV Go - Registered Devices Exceeded

HiHad this happen over a year ago and now it's back.  Been locked out of the same laptop and same browser as I've always used, can this be reset and maybe you could find a fix?ThanksIain

ialgie by On our wavelength
  • 914 Views
  • 12 replies
  • 0 kudos

Sky Sports

I can no longer sign into sky sports using my virgin media account?

vander18 by On our wavelength
  • 455 Views
  • 5 replies
  • 0 kudos

Devices reset

Hi,Can you please reset my TVGO devices.  I joined the beta on google play and then left it and now my devices wont work and I can't make any chages until 01/10.Thanks 

Jakelly by On our wavelength
  • 286 Views
  • 1 replies
  • 0 kudos

Can't use TV Go until 1 Oct 2023.

Hi, for some reason I've been locked out until 1 Oct - stating I've used maximum 5 devices.  Having read much of the blurb around cookies I'm aware of how its happened.  However, waiting another 12 days is very unsatisfactory.  Trying to get through ...

Maximum number of Devices reached

Not to hijack this but i was also locked out of my TV GO last night when watching champions league and missed last 30 mins Now if i launch TV GO (on browser or APP) it shows in registered devices my device (current device) confirming its already reg...

donnie74 by Joining in
  • 361 Views
  • 2 replies
  • 0 kudos

Can't watch recordings on tv go on laptop

I do not see the point of having virgin tv go, when you can't watch recordings on it. It only gives the option to watch recordings on the virgin box. If I could watch it on my tv I would do. Sky go is much better for this.  This is not fit for purpos...

TV Go App Issues (PC)

I am unable to access TV on the TV Go app on a PC. Was working fine yesterday, now says I cant watch with error message "Maximum of Devices Reached", this is on the same device as I was using yesterday. Tried reregistering device but made no differen...