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Specialist
kenoliver
Posts: 327
Registered: ‎18-05-2011

Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

I have been watching TV Anywhere on my Mac for a good while with no problems 

 

But over the last 2 days the streaming as been stuttering and randomly goes back 10 seconds and starts again from the 10 second point it went back to 

 

It is happening on all On Air channels available

 

Now when I log into BT Sports (direct from the BT web site) from the same Mac it streams perfectly with no stuttering

 

But the same BT program watched in TV anywhere Stutters and keeps going back 10 seconds  

 

Its like Groundhog Day on my Mac very strange, Can anyone suggest a remedy ? 

 

 

Hold on tight to your Dreams...(ELO)
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Forum Team
Collette_T
Posts: 2,611
Registered: ‎09-03-2011

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

Hello Kenoliver,

 

What a movie Groundhog Day is :smileywink:  Never really appreciated Bill Murray until I saw that film.

 

I will be happy to check this out for you.  Can you please let me know what browser you are using on your Mac and also if you have checked if Adobe Flash Player is up to date?

 

Cheers.

 

 

 

 


Collette
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

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Specialist
kenoliver
Posts: 327
Registered: ‎18-05-2011

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

Hi Collette

 

Thanks for your repy its appreciatted

 

I use Safari on my Mac and yes Adobe is up to date, I tried it this morning at 6-30 and all was well no stuttering or lag  at all

 

But it was very bad durring the last 2 days, maybe it was a network problem  (I am on your 120mmeg BB)

 

Although all other streaming services were perfect durring the same period 

Hold on tight to your Dreams...(ELO)
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Forum Team
Collette_T
Posts: 2,611
Registered: ‎09-03-2011

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

Hi Kenoliver,

 

It certainly is an odd fault, if it continues let me know and we will look into this further for you.

 

Happy Wednesday :smileyhappy:

 

Regards,


Collette
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

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One to Watch
jhactually
Posts: 11
Registered: ‎07-01-2012

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

This is happening to me for the last few days - very annoying!  All channels....just keeps repeating 10 second bits - sometimes every few seconds....

 

At the same time - I lost right to watch star trek (on SyFy) and Stargate Univers (Sky 2) which I'd previsouly been able to watch.

 

Star trek i sback now but repeating keeps happening....

 

This happens on my laptop and PC - running windows 8.1 on both.  As I say - this was not happening a few days ago....

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Forum Team
Kath_F
Posts: 4,723
Registered: ‎14-05-2013

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

Hi jhactually,

 

If you haven't already done so, please post a new thread detailing your difficulties and we'll look into them for you. Piggy-backing onto an old existing thread makes it more difficult for us to assist you initially, and to keep track of any developments. Individual threads reduce the chances of a post 'slipping through the net'.

 

Once you have posted a thread for your issue we will aim to get back to you asap with some wait times being upto 5 days. If your fault requires urgent attention then please call and speak to our faults team.


You can reach them on 150 (free) from a Virgin Media land line or alternatively 0845 454 1111 (chargeable) from any other line.

 

Thanks,


Kath
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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Emerging Talent
smith1
Posts: 20
Registered: ‎12-10-2012

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

I am having the same problem...it does this about 2 or 3 times a week. Tonight it has been happening while watching eurosport 2

 

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The Sorcerer’s Apprentice
surreydude
Posts: 39
Registered: ‎11-01-2012

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

Yep AGAIN, it's doing it on Sony Entertainment

 

IS ANYONE LOOKING INTO THIS?!?!?!?

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Making Waves
nodsir65
Posts: 7
Registered: ‎09-01-2014

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

This is also happening for me.

 

It happens on PC and iPad so I'm guessing it must be at the server end and not a flash issue...

 

What is being done?

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The Sorcerer’s Apprentice
surreydude
Posts: 39
Registered: ‎11-01-2012

Re: Streaming keeps repeating the last 10 seconds (Like Groundhog Day)

And again today

 

No response from Virgin

 

They obviously don't value the customers that much!

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