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Superuser
BenMcr
Posts: 12,590
Registered: ‎11-08-2009

Re: Sky Sports will not play


paulashcroft28 wrote:

11,4,31,110 installed


That's not the latest version. Go here http://get.adobe.com/flashplayer/

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Making Waves
paulashcroft28
Posts: 9
Registered: ‎06-11-2012

Re: Sky Sports will not play

[ Edited ]

Just testing now...Still doing it I'm afraid but less frequent with version 11,5,502,110 installed.

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Making Waves
paulashcroft28
Posts: 9
Registered: ‎06-11-2012

Re: Sky Sports will not play

All other channels are working perfect including Sky1+Sky Sports News. I don't have the Movie Package so cannot check that, so for me its definately all Sky Sports Channels 1-4, this is either going to be a Outage (Bug) or something that is the doing of Sky themselves.

 

 

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One to Watch
Jackboyo
Posts: 13
Registered: ‎07-07-2011

Re: Sky Sports will not play

[ Edited ]

From my original question.

 

That is probably the reason why it does not work as I only subscribe to Sky Sports 1 and 2 for the football coverage. So for just having this option the streaming is crippled for the sky sports channels tha I do have

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Forum Manager (Retired)
Kieren_A
Posts: 2,491
Registered: ‎15-10-2012

Re: Sky Sports will not play

Hi all,

 

For people having this issue, can I check whether you are subscribed to the full Sports/Movies/Premium package, or whether you are just subscribed to individual channels?

 

Thanks


Kieren Aris
Deputy Community Manager

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Specialist
Paul_Smith
Posts: 183
Registered: ‎20-05-2011

Re: Sky Sports will not play

[ Edited ]

Have the full collection and everytime i try I get the error 'Sorry there seems to be a problem with this content.
Please click WATCH to try againcode:329' no matter what channel i choose ? laptop as primary using IE and latest adobe.

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One to Watch
Jackboyo
Posts: 13
Registered: ‎07-07-2011

Re: Sky Sports will not play

[ Edited ]

As I am only subscribed to Sky sports 1 and 2 will I eventually be able to stream these to the PC. At the moment paying a hefty premium for these channels, just a few pound less than the full sports package, so would have thought that I would have had access to the streaming.

Very disapointed with the website and the Ipad app, just a gloryfied remote control.

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Forum Manager (Retired)
Kieren_A
Posts: 2,491
Registered: ‎15-10-2012

Re: Sky Sports will not play

[ Edited ]

Hi Jackboyo,

 

For Sky Movies live channels or On Demand shows, you need to have a Virgin Media TV package with Sky Movies Collection subscription. For Sky Sports live channels or On Demand shows, you need to have a Virgin Media TV package with Sky Sports Collection subscription.

 

See here for more details on channels.

 

Thanks


Kieren Aris
Deputy Community Manager

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One to Watch
Jackboyo
Posts: 13
Registered: ‎07-07-2011

Re: Sky Sports will not play

Comes up on my bill as Essential collection with premium add ons of Movies 4, Movies 5 Sports 1 + 2.

So what is that add on package called?
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Superuser
BenMcr
Posts: 12,590
Registered: ‎11-08-2009

Re: Sky Sports will not play


Jackboyo wrote:
Comes up on my bill as Essential collection with premium add ons of Movies 4, Movies 5 Sports 1 + 2.

So what is that add on package called?

You have both Movies and Sports Collections, so you should be able to access them via the website

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