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Nex
Freakishly Helpful
Nex
Posts: 848
Registered: ‎17-10-2011

Online TV anywhere not working

Just thought I'd fiddle around on my virgin page, and it appears the TV anywhere online is not working.

 

Link that I'm using

 

https://my.virginmedia.com/my-apps/tv-anywhere/online.html

 

Redirects to:

 

https://my.virginmedia.com/500.html

 

We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want.

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Omniscient
gary_dexter
Posts: 13,068
Registered: ‎25-07-2011

Re: Online TV anywhere not working

Works ok

might of been down for maintenance

clear your browser cache and try again
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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Nex
Freakishly Helpful
Nex
Posts: 848
Registered: ‎17-10-2011

Re: Online TV anywhere not working

Just cleared cache, no dice. Used a different browser altogether which has never been to virginmedia, nothing.

 

Tried with my work laptop, same deal.

 

Still an issue, definitely not working on my end.

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Good to Know
m0j00
Posts: 535
Registered: ‎02-05-2011

Re: Online TV anywhere not working

Link doesnt work for me either

 

 


My Services:
TiVo - 1TB & VHD 0GB, TV XL, BB XXL, Phone XL
loc: NG15 Superhub: R30 TiVo: 15.3-RC5-VMC-2-C00
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1TB TiVo 0GB VHD BB XXL Phone XL
Thanks for the sig ideas PrinterElf, Grumpy_Trucker.

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Nex
Freakishly Helpful
Nex
Posts: 848
Registered: ‎17-10-2011

Re: Online TV anywhere not working

[ Edited ]

Ok, so after getting through to support, they told me to use anywhere.virginmedia.com

 

The link above comes from the my.virginmedia.com page, and if you click on MY APPS, hover over Virgin TV anywhere, hover over online, the hyperlink is wrong.

 

I've now resolved this issue (but requires a fix on Virgin's end), but could the web team please fix the hyperlink (or configure a redirect) from the my.virginmedia.com page.

 

Thanks

 

 

_________________________________
I do not work for Virgin media. All advice is given out of my own spare time.

If someone has helped you solve a problem, why not give them a Kudos and select the "Mark as helpful answer" button.
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Nex
Freakishly Helpful
Nex
Posts: 848
Registered: ‎17-10-2011

Re: Online TV anywhere not working

[ Edited ]

looks like the bad hyperlink has been resolved :smileyhappy: Cheers

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I do not work for Virgin media. All advice is given out of my own spare time.

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Brainbox
vmstigss2015
Posts: 169
Registered: ‎15-07-2013

Re: Online TV anywhere not working

Please check on the manage accounts page using The main account that access to tv anywhere is enabled to the account you are attempting to use. Find this by hitting my virginmedia > profile > manage accounts
Thank-you
Sam
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Nex
Freakishly Helpful
Nex
Posts: 848
Registered: ‎17-10-2011

Re: Online TV anywhere not working

[ Edited ]

Check the original hyperlink I was talking about, it has been changed since this post was originally made. There was an option to view it from the apps page - "Online" (which DIDN'T WORK). This is no longer there. It has been replaced with an "overview" page, which then references the correct hyperlink.

 

This has nothing to do with what account has access or not, it was bad coding on the my.virginmedia.com page

 

 

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I do not work for Virgin media. All advice is given out of my own spare time.

If someone has helped you solve a problem, why not give them a Kudos and select the "Mark as helpful answer" button.
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Brainbox
vmstigss2015
Posts: 169
Registered: ‎15-07-2013

Re: Online TV anywhere not working

I`ll put in a ticket.
Thank-you
Sam
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Forum Team
Kath_F
Posts: 4,232
Registered: ‎14-05-2013

Re: Online TV anywhere not working

vmstigss2015,

 

The OP has already advised you that the issue has been resolved.

No ticket will be raised as there is no longer any fault.

 

Thanks,


Kath
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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