Please could anyone explain why this choir website is being cut out by web safe?
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a month ago
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See here: https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
If there is a website that you believe is safe but has been blocked or there is a site that can be accessed that you believe should be blocked as part of a category, you can report it through My Virgin Media:
If you are not a VM customer but your website is being blocked by VM's Web Safe it's not clear how and to whom this can be reported.
(EDIT. From this thread http://community.virginmedia.com/t5/Switched-On-Families/Safe-site-blocked/td-p/2835121, post #4:-
If there is a website that you believe is safe, but has been blocked, or there is a site that you believe should be blocked, you can report by emailing firstname.lastname@example.org)
DOH! I don't know how I missed this! It's at the top of the Switched On Families section after all...
Thank you for your advice. However I have already emailed email@example.com and have not had the courtesy of a reply in 4 days.
How long should I have to wait ?
Is there another way to contact virginmedia to get this resolved?
3 weeks ago
- last edited
3 weeks ago
After about 5 days I had a very helpful response from
Chris | Web Safe Lead
Broadband Product Performance AnalystVirgin Media
Unit 3 Fountain Court, Fountain Lane, St Mellons, Cardiff CF3 0FB
and the web safe filters which had been blocking my site have now permitted the site to be opened by people using web safe.
Thank you for prompt resolution.