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rotilaistina
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parental control

hi,

wich number i have to call to swich off the parental control

i called 03454541111 and 03332713732 and is keep giving options what is not helping me 

 

thank you

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Superuser
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Re: parental control

Did you try switching it off online yet? Browse to http://virg.co/myVM  -> sign in with your primary My VM account (the one that view the bills, etc) -> My Apps -> Web Safe -> Turn off child and virus safe -> Save / apply changed -> reboot your hub and device -> done

If you were to call in about it, say, if you've dove the above and it didn't work, then you'd want to use the report a fault option (option 2) -> report a broadband fault. This covers all My VM, email, etc issues.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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