Menu
Reply
Forum Team
  • 12.15K
  • 345
  • 1.39K
Registered: ‎23-11-2011
Message 11 of 17 (625 Views)

Re: child safe not working

Hi Tezer,

Thanks for getting back to me.]

In all honesty I'm not certain if this is a fault on the CMTS itself or something that I.T would need to inspect - I've only recently come across one other instance like this. 

So I've ordered a replacement Hub for you but need to know if it helps or not.

New Hub details:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Keep me updated Smiley Happy


Jen
Forum Team



Reply
0 Kudos
Joining in
  • 8
  • 0
  • 0
Registered: ‎18-09-2016
Message 12 of 17 (617 Views)

Re: child safe not working

Hi Jen,

Thanks for your help, I will let you know if the new hub resolves the issue.

Tezer
Reply
0 Kudos
Joining in
  • 8
  • 0
  • 0
Registered: ‎18-09-2016
Message 13 of 17 (599 Views)

Re: child safe not working

Hi Jen,

I have received and installed the new hub, unfortunately it has not helped. I can still access sites i do not want my children exposed to. Any other suggestions would be greatly appreciated.
Thank you for all your help so far.

tezer
Reply
0 Kudos
Knows their stuff
  • 1.12K
  • 121
  • 324
Registered: ‎23-09-2012
Message 14 of 17 (590 Views)

Re: child safe not working

In the meantime can you try the following, block the Online Dating category and then open a command shell or terminal to enter the command:

nslookup match.com

and then:

nslookup match.com 8.8.8.8

Redact any private information and post the result back here. For example, when I run the commands I see:

用心棒@puffy# nslookup match.com
Server: 192.168.0.1
Address: 192.168.0.1#53

Non-authoritative answer:
Name: match.com
Address: 62.252.172.241

用心棒@puffy# nslookup match.com 8.8.8.8
Server: 8.8.8.8
Address: 8.8.8.8#53

Non-authoritative answer:
Name: match.com
Address: 208.83.243.15

Note, on first execution the nslookup command uses the default (Virgin Media) name server which returns an IP address that triggers the Child Safe has blocked web page. The second execution uses Google's public name server that returns the correct IP address for the match.com site.

Forum Team
  • 12.15K
  • 345
  • 1.39K
Registered: ‎23-11-2011
Message 15 of 17 (578 Views)

Re: child safe not working

Hi tezer224,

Sorry that the new Hub hasn't helped.

I have now escalated this for investigation, ref: P007546802. I suspect that an example of an accessible site, that circumvents the Child Safe restrictions, may be required.
Please reply to my PM (purple envelope icon, top right of page) with the requested data and I'll include it in my fault ticket.

Thanks for your patience thus far, I'll await your reply Smiley Happy

 

 

 

 


Jen
Forum Team



Reply
0 Kudos
Superuser
  • 12.47K
  • 626
  • 4.08K
Registered: ‎01-11-2009
Message 16 of 17 (513 Views)

Re: child safe not working

@tezer224

@用心棒 Actually provided some good advice previously (To be fair he usually does).  He wanted to see the results of an nslookup command to match.com

Jen has asked me to test directly this morning and web safe is working when I try it.  However websafe works by amending DNS lookups through Virgin's DNS servers, and I would imagine whether it is on or off is set in the LDAP backend similarly to Advanced Network Search.

So could you post the full output of the following command.

nslookup google.com

C:\Users\timdu>nslookup google.com
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Non-authoritative answer:
Name:    google.com
Addresses:  2a00:1450:4009:809::200e
          216.58.213.110


C:\Users\timdu>

Ravenstar68

________________________________________


Only use Helpful answer if your problems been solved.

Reply
0 Kudos
Settling in
  • 2
  • 0
  • 0
Registered: ‎10-03-2017
Message 17 of 17 (208 Views)

Re: child safe not working

If you have Avast Premier then what you need to do go to settings->components then you have to do find comopnent which is responsability for changing DSN settings during  web search. I can't remember name of it but you will open each and read description of each one, when you see in description "DSN" is the Wright one Smiley Happy You need to deinstall this component and restart your PC. Then is up to you if you set password in avast protecting from install this component back Smiley Happy

ps. sorry for my English Smiley Happy

Reply
0 Kudos