I have received and installed the new hub, unfortunately it has not helped. I can still access sites i do not want my children exposed to. Any other suggestions would be greatly appreciated. Thank you for all your help so far.
Note, on first execution the nslookup command uses the default (Virgin Media) name server which returns an IP address that triggers the Child Safe has blocked web page. The second execution uses Google's public name server that returns the correct IP address for the match.com site.
I have now escalated this for investigation, ref: P007546802. I suspect that an example of an accessible site, that circumvents the Child Safe restrictions, may be required.
Please reply to my PM (purple envelope icon, top right of page) with the requested data and I'll include it in my fault ticket.
Thanks for your patience thus far, I'll await your reply
Jen Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out
@用心棒 Actually provided some good advice previously (To be fair he usually does). He wanted to see the results of an nslookup command to match.com
Jen has asked me to test directly this morning and web safe is working when I try it. However websafe works by amending DNS lookups through Virgin's DNS servers, and I would imagine whether it is on or off is set in the LDAP backend similarly to Advanced Network Search.
So could you post the full output of the following command.
If you have Avast Premier then what you need to do go to settings->components then you have to do find comopnent which is responsability for changing DSN settings during web search. I can't remember name of it but you will open each and read description of each one, when you see in description "DSN" is the Wright one You need to deinstall this component and restart your PC. Then is up to you if you set password in avast protecting from install this component back