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Biker2day
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Virgin games - block?

We moved house and connected up the virgin second box to an old LCD tv for the kids. My 5 year old quickly discovered games and "watched me put the pin in over my shoulder and remembered it".

I didn't realise it was even possible to spend money on the second box as it doesn't even record/pause etc but when he told us he was "buying games, but it's just pretend" we quickly changed the pin and locked it down.

The problem is I need to put the pin in every 2 minutes for films/netflix etc so it's only a matter of time n before he works it out again.

So, is there any way that I can block payments to games at account level? That way I can keep the tv in the kids playroom without worrying about any surprise bills.

Thanks.
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Superuser
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Re: Virgin games - block?

hiya @Biker2day welcome to the virginmedia community forum, yes i believe if you call/contact customer services via 150 / 0345 454 1111 or online chat @ http://contact.virignmedia.com (using a pc/laptop) the online chat is a very popular service so if you refresh the page every 20-30 seconds..
they should be able to set amount of credit on the box to £0.00 so cant order PPV (pay perviews) adult content or games
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Biker2day
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Re: Virgin games - block?

For info, I've spoken to Virgin support and they're not able to block payments. The only option is the PIN, which isn't much good when you're putting it in every 2 minutes and have a 5 year old determined to catch you out.

 

Thanks anyway.

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