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Doobydave
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Switched on families page not working

The web address http://keep up.virginmedia.com/switchedonfamilies displays for 3 seconds then goes blank screen white so is unusable . This happens on windows 10 and idevices. I want to set up parental controls but I can't...
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Superuser
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Re: Switched on families page not working

Yes it does appear to have issues (of course after removing the additional space from the URL mentioned above.)

 

Looking at the call list the last thing it appears to be trying to load is window.modernizr. But upon loading the JS, it 'falls' over:

 

 

If the parental control info you were looking for is Web Safe and Virus Safe, then sign in to this page: https://my.virginmedia.com/my-apps/websafe/overview with your primary My VM account and toggle them both to on.

 

If it is info for parental controls for other services/other you were looking for, then let us know. And of course I'll pass feedback on about that page playing up.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Doobydave
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Re: Switched on families page not working

Hi Shelke,
Yes it was the parental controls.

Thanks,
Dolby
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Forum Manager (Retired) MrJimMeadows
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Re: Switched on families page not working

Thank you for letting us know, we've escalated to the appropriate team.

 

Hope you've managed to do what you needed to with parental controls. 

 

Best, 

 

Jim. 

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Doobydave
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Re: Switched on families page not working

Hi Jim,
Not as yet done what I wanted as page didn't work......
Hopefully will be sorted by tonight..

Regards,
Dooby
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Superuser
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Re: Switched on families page not working


Doobydave wrote:
Hi Jim,
Not as yet done what I wanted as page didn't work......
Hopefully will be sorted by tonight..

Regards,
Dooby

The parental controls VM provide can be turned on by using the link I included in my previous post.

 

Or the manual route to it is: http://virg.co/myVM -> sign in with your primary My VM account -> Hover over the 'My Apps' menu and choose Web Safe. Then turn Child Safe and Virus Safe to on. That would complete the parental control setup.

 

Unless you're thinking of other parental control systems, in which case, can you specify?

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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