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On our wavelength
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Registered: ‎19-03-2017
Message 1 of 7 (207 Views)

Superhub 3 parental controls not working

Hi

I've just received my super hub 3 (upgraded from VMDG480) and neither the IP filter or MAC address filter work (as others have reported). I have a 9 year old son who needs internet connectivity restricted morning's and evenings.

I known there are bugs in the firmware, which will be fixed..but when nobody knows.

I'd like to downgrade to super hub 2 / 2AC as a matter of urgency.

virgin media - can you facilitate my request?

Many thanks!
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Registered: ‎19-03-2017
Message 2 of 7 (168 Views)

Re: Superhub 3 parental controls not working

Just for clarification, i have attached an image of the IP filtering i have setup below (I've tried both the 7 days and 1 day options). With 7 day none of the devices have any access, with 1 day i can only get morning or* evening restrictions working (not both at the same time). The MAC filtering completely fails too. Removing these details and all works again - but no devices have restricted internet. 

Vicky. 

parentalControls.png

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Trouble shooter
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Registered: ‎28-08-2009
Message 3 of 7 (167 Views)

Re: Superhub 3 parental controls not working

you won't get a hub 2 as they are now classed as  obsolete

Surely you can just say NO to a 9 year old, do you really need tech to do that for you ?

 if not, there are working work-arounds, just have to read other threads for details

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Message 4 of 7 (155 Views)

Re: Superhub 3 parental controls not working

Thanks for the feedback - I've tried both MAC filtering and IP filtering, without success. i'm not aware of any other "workarounds" to restrict internet access - could you elaborate? 

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Trouble shooter
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Message 5 of 7 (140 Views)

Re: Superhub 3 parental controls not working

just search the board.

there are ways to make the hub3 do what you want and they are posted in the relevant forums, I am not going to track them down for you

 I'd start with a search for parental controls

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Registered: ‎19-03-2017
Message 6 of 7 (134 Views)

Re: Superhub 3 parental controls not working

Hi Cybmole

I think you're trying to help and I'm guessing you're saying "search and you will find" - what I don't think you're  appreciating is, I *have* searched, read, understood* and as a last resort I created this post (a call for help). Like I mentioned MAC and* IP filtering doesn't work (known firmware bugs for MAC filtering and for the latter a suspected bug), so unless I'm mistaken there aren't any other methods to restrict devices while still using the super hub 3.0.

Like many parents here, I can ill afford to spend hard earned cash on my own router to mitigate the frailty of the super hub 3.0 (and it's complete lack of working parental controls) by running it in modem mode.

The *only* options *I* see available to me are listed below:

  • Downgrade to Version 2 / 2 AC of the superhub router
  • Reinstate the old VMDG480 router (and live with restarting it every few days when it slows to a snails pace). To do this can I simply plug that in, or do I have to re-register this ancient hardware.
  • Apply to be considered for the SuperHub 3.0 beta firmware / testing program (albeit with heightened risk of hitting newly introduced defect) with a hope that new firmware mitigates the known parental control issue(s). 
  • Switch to an alternative internet service provider (Sky / Similar) that gives informed advice, distributes hardware that is fit for purpose.

I hate to say this but flippant remarks such as "just say no to your son" are at best a waste of everyone's time. Intelligent / Respectful / Fact based replies underpinned up by real world experience are most welcomed

Vicky

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Trouble shooter
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Message 7 of 7 (129 Views)

Re: Superhub 3 parental controls not working

[ Edited ]

what I recall - and I see that a search on parental controls brings up 800+ hits

there was a recent  thread where a poster tells forum staff to politely stop asking silly questions and to refer to the posted and verified  workaround - which he then provides a link to.

 I am surprised no one else is posting help here, as it has been a much discussed topic, but I don't use the controls myself.

 maybe search on mac filters...

 does this help at all

http://community.virginmedia.com/t5/Switched-On-Families/Set-internet-time-limit-for-child/td-p/3138...

 if not, and if you don't want to buy your own router google k9 parental control

http://www1.k9webprotection.com/

 it is free and well rated.

Block web sites in more than 70 categories, including pornography, gambling, drugs, violence/hate/racism, malware/spyware, phishing
Force SafeSearch on all major search engines
Set time restrictions to block web access during designated times
Configure custom lists for "always allow" and "always block"
Override a web page block with password
Trust the enhanced anti-tampering, even children can't break
View easy reports to monitor and control web activity
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