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Registered: ‎29-03-2017
Message 1 of 2 (173 Views)

Leaving Virgin Media after so many years

After so many years I must say I am forced to leave virgin media.

I have not received any offer to extend my contract.

Shame!

I spoke with customer service but they could not offer anything good.

when I have signed my last contract I have received loyalty package. This time absolutely nothing.

Superfast
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Registered: ‎22-02-2017
Message 2 of 2 (142 Views)

Re: Leaving Virgin Media after so many years

Not sure why you have chosen to post under switched on families?

VM are a commercial company and set pricing for new and existing customer deals is based on what their data indicates is likely to maximise profits. Companies only reward loyalty if it increases profit. In the same way it is up to every customer to decide whether to stay or leave when they reach the end of their contact.

Bye the way, did you use the thinking of leaving us option when trying to negotiate a better deal?
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