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fletchski
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I can't turn web safe off???

I've gone through the help section and the apps page in my account but there is nowhere to turn this app off? How do I do it? Please don't just direct me to the help page as it's been anything but helpful so far. This is all I can see.Websafe - Virgin Media 2015-12-25 09-21-38.jpg

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Re: I can't turn web safe off???

Hello fletchski

 

Welcome to our forum, sorry you were having difficulties turning the web safe off.

 

From here it looks like you managed it a couple of days ago, is that right or do you still need our help please?

 

Thank you

Nicola

Virgin Media Forum Team
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fletchski
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Re: I can't turn web safe off???

Yes it's sorted now. The problem was that instead of changing my address on the account I opened with Virgin (as Virgin got it wrong) they closed my account and opned a new one. I was logging into the closed account. I spoke to a guy in the tech department and he was very helpful and sorted it for me.

Cheers.

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Re: I can't turn web safe off???

Hello fletchski

 

Thanks for getting back, apologies if we mucked up but pleased it is all sorted now.

 

If you need us again please just post.

 

Take care

Nicola

Virgin Media Forum Team
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