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Registered: ‎15-05-2011
Message 1 of 5 (292 Views)

Error on Web Safe

Hi there,

it seems to me that WebSafe (Child Safe) app does not like whitelisting of websites ending with .ONLINE suffix.

I have attached a screenshot of an error.

Out of curiosity, I tried ANY letter combination ending with .online and it still returns the same error.

I hope VM can fix this isue, as I do not want to make ChildSafe feature turned OFF completely to make it work.

 

Cheeers.Screen Shot 2017-02-19 at 18.14.25.png

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Registered: ‎05-12-2011
Message 5 of 5 (442 Views)
Helpful Answer
confirmed by akbarov
‎24-02-2017 19:25

Re: Error on Web Safe

[ Edited ]

Hello 用心棒

 

Thanks for that, what a fool lol!, Didn't click apply so sorry, failing for me now, raised with our engineers ref F005104898

 

We will keep you posted.

 

Thank you

 

Nicola

Virgin Media Forum Team

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Knows their stuff
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Registered: ‎23-09-2012
Message 2 of 5 (265 Views)

Re: Error on Web Safe

[ Edited ]

Maybe worth noting that issue occurs either when allowing or blocking, for example, bbc.online

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Message 3 of 5 (238 Views)

Re: Error on Web Safe

Hello akbarov and 用心棒

 

Sorry you are having a problems adding an .online suffix, I have just tried adding "bbc.online" on our test WebSafe account and it worked first time.

 

Are you still having problems?

 

Thank you

Nicola

Virgin Media Forum Team
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Registered: ‎23-09-2012
Message 4 of 5 (233 Views)

Re: Error on Web Safe

Hello ,

Problem is still occurring…

2017-02-24-00.jpeg

Did you click the Apply button?

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Message 5 of 5 (443 Views)
Helpful Answer
confirmed by akbarov
‎24-02-2017 19:25

Re: Error on Web Safe

[ Edited ]

Hello 用心棒

 

Thanks for that, what a fool lol!, Didn't click apply so sorry, failing for me now, raised with our engineers ref F005104898

 

We will keep you posted.

 

Thank you

 

Nicola

Virgin Media Forum Team