Menu
Reply
Highlighted
Tuning in
  • 8
  • 0
  • 1
Registered: ‎15-05-2011
Message 1 of 5 (364 Views)

Error on Web Safe

Hi there,

it seems to me that WebSafe (Child Safe) app does not like whitelisting of websites ending with .ONLINE suffix.

I have attached a screenshot of an error.

Out of curiosity, I tried ANY letter combination ending with .online and it still returns the same error.

I hope VM can fix this isue, as I do not want to make ChildSafe feature turned OFF completely to make it work.

 

Cheeers.Screen Shot 2017-02-19 at 18.14.25.png

Reply
0 Kudos

Accepted Solutions
Forum Team
  • 8.61K
  • 264
  • 900
Registered: ‎05-12-2011
Message 5 of 5 (586 Views)
Helpful Answer
confirmed by akbarov
‎24-02-2017 19:25

Re: Error on Web Safe

[ Edited ]

Hello 用心棒

 

Thanks for that, what a fool lol!, Didn't click apply so sorry, failing for me now, raised with our engineers ref F005104898

 

We will keep you posted.

 

Thank you

 

Nicola

Virgin Media Forum Team

See where this Helpful Answer was posted


All Replies
Knows their stuff
  • 1.25K
  • 133
  • 382
Registered: ‎23-09-2012
Message 2 of 5 (337 Views)

Re: Error on Web Safe

[ Edited ]

Maybe worth noting that issue occurs either when allowing or blocking, for example, bbc.online

Reply
0 Kudos
Forum Team
  • 8.61K
  • 264
  • 900
Registered: ‎05-12-2011
Message 3 of 5 (310 Views)

Re: Error on Web Safe

Hello akbarov and 用心棒

 

Sorry you are having a problems adding an .online suffix, I have just tried adding "bbc.online" on our test WebSafe account and it worked first time.

 

Are you still having problems?

 

Thank you

Nicola

Virgin Media Forum Team
Reply
0 Kudos
Knows their stuff
  • 1.25K
  • 133
  • 382
Registered: ‎23-09-2012
Message 4 of 5 (305 Views)

Re: Error on Web Safe

Hello ,

Problem is still occurring…

2017-02-24-00.jpeg

Did you click the Apply button?

Forum Team
  • 8.61K
  • 264
  • 900
Registered: ‎05-12-2011
Message 5 of 5 (587 Views)
Helpful Answer
confirmed by akbarov
‎24-02-2017 19:25

Re: Error on Web Safe

[ Edited ]

Hello 用心棒

 

Thanks for that, what a fool lol!, Didn't click apply so sorry, failing for me now, raised with our engineers ref F005104898

 

We will keep you posted.

 

Thank you

 

Nicola

Virgin Media Forum Team