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fbroz
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Can't turn off child safe

I select the off button, but when I refresh the page, it is still on and sites are still blocked. Has anyone else experienced this?

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Superuser
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Re: Can't turn off child safe


fbroz wrote:

I select the off button, but when I refresh the page, it is still on and sites are still blocked. Has anyone else experienced this?


That is a common symptom of a web browser not properly interacting with the scripting on the parental controls page. Please try using different web browsers to do the process.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
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Re: Can't turn off child safe

Hi fbroz

 

I received your PM in regards to this issue.

 

Just to let you know that this has now been turned off for you.

 

Regards

Sam


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Lozzah94
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Re: Can't turn off child safe

Hi I'm having the same problem is there any chance u can turn mine off too please thanks
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Forum Team
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Re: Can't turn off child safe

Hi Lozzah94,

 

Welcome to our Forum and please accept my apologies for the very late response to your post. We are normally able to reply much sooner and I'm sorry that we've kept you waiting.

 

Anyhow, I've made the necessary adjustments from my side, but you'll need to reboot (power off, power on) your Hub for the changes to take effect.

 

Let me know how you get on Smiley Happy

 

Jen


Jen
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Hzeqiri
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Re: Can't turn off child safe

Can you turn mine internet striction of as well please.
Many thanks.
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Forum Team
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Re: Can't turn off child safe

Hi Hzeqiri,

 

Thanks for posting.

 

I see you've also posted here and had a response from Nicola.

 

Hope everything is fine for you.

 

Thanks


Rich
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jekab83
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Message 8 of 8
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Re: Can't turn off child safe

Hi Rich,

 

I can't turn ChildSafe off, although I changed settings in my account, the browser is still blocking websites

 

Please help!

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