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suey2
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Can't access or upload

I can't seem to upload photos/documents to websites and when I try to access things on my ipad it tells me I can't as it's being stopped by some kind of parental control. i don't have any things set as there are only adults in our house....??

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Jes1
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Re: Can't access or upload

Only thing I can think is that you need to disable the child protection in the Web Safe app. You can check if you've got child protection enabled in your Virgin media account - it's ON by default I believe.

1. Login to your VM account here

2. Go to the "my apps" tab

3. Hover over the "web safe" tile and click "overview" when it appears

4. It will tell you on this screen if Child Safe is on or off. It will be shown in the web safe window. To change the setting, click "settings" and disable it from there

 


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Jes1
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Helpful Answer

Re: Can't access or upload

Only thing I can think is that you need to disable the child protection in the Web Safe app. You can check if you've got child protection enabled in your Virgin media account - it's ON by default I believe.

1. Login to your VM account here

2. Go to the "my apps" tab

3. Hover over the "web safe" tile and click "overview" when it appears

4. It will tell you on this screen if Child Safe is on or off. It will be shown in the web safe window. To change the setting, click "settings" and disable it from there