So posting for what feels like the 100th time, out internet has been beyond awful since buying it, which was late July/ early August. In that time we've had 3 different routers, including a superhub, and only just recently managed to finally get a engineer round who gave us the superhub and told us our end of the road has terrible connection and he doesnt know why. We're paying for the Vivid 200mbps package and i want someone from virgin to actually sort the problem out and also to give us some sort of compensation. Im giving it atleast another week to see if we hear back about the problem and if not im ringing up head office and demanding a refund for the awful internet we've been receiving. I live with 6 other students and it not fair that we pay for a package which we were told was capable of dealing with 7 people and being completely mugged off.
Hopefully one of the forum team will pick this message up at some point within the next week and will then PM you to try and look toward resolving the issue. If not, try ringing through to VM and see if they can help you.
Looking at the other topics etc, this appears to be quite a widespread problem so you might have more joy by ringing VM.