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thebluemax
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what is the latest status for work ongoing at DY1 ?

just wondered ! and is the March work review date still apply ?

 

Thanks

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Re: what is the latest status for work ongoing at DY1 ?

Hi Thebluemax,

 

I've just checked on the progress of fault F002322291 and following some work carried out to increase capacity, the fault was closed roughly a week ago. We are of course still monitoring should the contention breach thresholds again. 

I've also checked your connection and can see that your downstream power levels are too high which will cause drop outs and fluctuating speeds. We'll have to get a technician out to adjust this and I've just sent you a private message to arrange the best time.


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thebluemax
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Re: what is the latest status for work ongoing at DY1 ?

hi john

I didn't respond to your message about my downstream power levels being high, I am quite happy with my connection speed atm but if you could recheck my levels and get back to me I would be grateful, but the last thing I want is to fiddle with the levels and mess up the connection.

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Re: what is the latest status for work ongoing at DY1 ?

Hello thebluemax

 

Thanks for getting back, John is off at the moment so I thought I would take a look for you. The downstream power levels are still a bit too high:-

VM SUPER HUB Downstream 0 11.9 dBmV
VM SUPER HUB Downstream 1 12.1 dBmV
VM SUPER HUB Downstream 2 11.2 dBmV
VM SUPER HUB Downstream 3 10.8 dBmV
VM SUPER HUB Downstream 4 11.3 dBmV
VM SUPER HUB Downstream 5 11.6 dBmV
VM SUPER HUB Downstream 6 12.3 dBmV
VM SUPER HUB Downstream 7 11.0 dBmV
 
We try to work to a specification of between -6 to +10. I fully appreciate your hesitation of not touching it if it is working okay, I will send you a PM to arrange an engineer appointment and if you think you would like one please reply to it, I will leave the decision with you....
 
Thank you
Nicola

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thebluemax
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Re: what is the latest status for work ongoing at DY1 ?

Hi John

thanks for the reply but have not received your message as yet !!

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Re: what is the latest status for work ongoing at DY1 ?

Hi thebluemax,

 

Thanks for posting!

 

I've run a diagnostic on your equipment and everything is looking alright at the moment. Are you still experiencing issue with this?

 

Speak soon Smiley Very Happy

 

Josh

 

 


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