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James908
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vivid more like livid on most dowloads and video streaming not effecting steam

the issue just keeps getting worse everything is throttled to 15 to 20mbps or even worse789.jpg678.jpg980.jpg

Untitled.png789.jpg

970.png

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alalx
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Message 2 of 20
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

Same here, i hover at around 1mb-3mb from 12pm to 12am, paying for the 50mb service but not really getting anything close. Poor poor service.
I am in a Virgin Over Utilised Area - F003320128 - Ongoing faulty unreliable service from Virgin Media since July 2015
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James908
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Message 3 of 20
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

Here you tube unable to play on vivid 200mb sorry this is unacceptable for 200mbs download

Untitled.jpg

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Moderator
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

Hi James908,

Thanks for getting in touch, though sorry to hear about the streaming problemsSmiley Sad

I've run a few checks on your service from this end and all looks in good health so the latency is unexpected.

How are you connected wired or wireless, it would helpful to know if dropping your Hub into modem mode wired direct to your PC helps.

Cheers

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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James908
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Message 5 of 20
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

I don't think theirs an issue with the connection just the cmts and the networks around that as multi threaded downloads such as steam ,speed test arent severally effected this could be to do with the poor HTTP download speedUntitled.jpg speed issue also wired connection running at 1gb a second

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James908
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

Network Log

First TimeLast TimePriorityError NumberDescription
13/01/2017 16:54:00 GMT13/01/2017 16:54:00 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
13/01/2017 16:53:29 GMT13/01/2017 16:53:29 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 16:53:01 GMT13/01/2017 16:53:01 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 16:52:03 GMT13/01/2017 16:52:03 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 16:50:08 GMT13/01/2017 16:50:08 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 16:46:18 GMT13/01/2017 16:46:18 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 16:38:37 GMT13/01/2017 16:38:37 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 16:23:15 GMT13/01/2017 16:23:15 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 15:52:32 GMT13/01/2017 15:52:32 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 14:51:05 GMT13/01/2017 14:51:05 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 12:48:11 GMT13/01/2017 12:48:11 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 08:42:27 GMT13/01/2017 08:42:27 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
13/01/2017 00:30:59 GMT13/01/2017 00:30:59 GMTError (4)68010100DHCP RENEW sent - No response for IPv4

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)274750000266750000282750000290750000298750000306750000314750000322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1817192021222324
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)5.645.854.754.344.033.643.112.68
RxMER (dB)38.2637.9437.3637.3637.3637.6437.3637.09
Pre RS Errors
1646661465132511397112125209523444163877
Post RS Errors
2982932929783139919921064

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.02.0N/AN/A
Channel ID5249N/AN/A
Frequency (Hz)2580000046200000N/AN/A
Ranging StatusSuccessSuccessN/AN/A
Modulation32QAM64QAMN/AN/A
Symbol Rate (Sym/sec)51200005120000N/AN/A
Mini-Slot Size44N/AN/A
Power Level (dBmV)45.2547.50N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

General Configuration
Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 
Primary Downstream Service Flow
SFID21516
Max Traffic Rate230000000 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps
Primary Upstream Service Flow
SFID14277
Max Traffic Rate12700000 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort
 
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James908
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Message 7 of 20
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

 

speed of me and netflix speed test is the only test to do justiceUntitled.jpgShare Image

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James908
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Message 8 of 20
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

wouldn't think it could get any worse google maps and images are loading at 400kps

789.jpg

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James908
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Message 9 of 20
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

Doesn't make any difference in modern mode Just as bad and also vimeo and daily motion have the same problems as you tube980.jpg7890wod.jpg

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Forum Team
Forum Team
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Message 10 of 20
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Re: vivid more like livid on most dowloads and video streaming not effecting steam

Hi James908,

Apologies that this issue continues. I suspect you may be correct about the single stream issue as you are on that CMTS type. But I'd like to make sure so would you do the following for me please:

  • Enable modem mode on your Hub.
  • Connect a pc or laptop directly to your Hub via Ethernet.
  • Run a speed test via speedtest.net and post the results on here.
  • Run a speed test via thinkbroadband.com and post the results on here.

The above speed tests should highlight any differences between single and multi thread transfer rates.

Thanks,

 


Jen
Forum Team



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