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andy6683
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very slow speed

After recently being congratulated on achieving up to 150M , my BB speed has now dropped to 2megs no problem with status in my area and the helpdesk say they are  working in my area for the next month and that is why it is slow. How can this possible be, sounds like a load of rubbish,

Anybody having the the same problem ?

  

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Forum Team (Retired) Adam_L
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Re: very slow speed

Hi andy6683, 

Thanks for the post! I am sorry to hear that you're having issues with slow speeds. I offer my apologies for any inconvenience caused.

I have tried to test the connection from here but I was unable to locate any of your details via your forum account. I will need some information from you in order to proceed with diagnostics. 

I will send you a PM (purple envelope at the top) detailing what's required, please respond to me there.

Take care, 

Thanks, 

Adam.


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