Have been with virgin for over a year and never had speed issues, now suddenly in the evening we are getting little to no speed at all, best speed will be upto 3mbs but its often below 1mbs, on the phone they just tell you that they don't guarantee a wifi connection, this speed is not acceptable at all. I am thinking the modem needs replacing but when we contact them (daytime before 7pm) the speeds is acceptable so as far as they are concerened nothings wrong, I have also tried the hub in modem mode with two different routers attached and its the same. I cant pay for this dismal service.
Do any virgin media ops actually look in here?, clearly I am in over subscribed area and was accepted onto the service at this time, the internet is completely unusable in the evening, wired I get maybe 2mbs and wifi 0.1/2mbs, but they don't guarantee wifi stability.
There is apparently a ticket raised that has been getting pushed back constantly and doesn't look to be resolved. Any non virgin people in here can advice how to get out of this poor contract under sales of goods and services act ?
Thanks for the message and confirming your details.
I've managed to locate your account and it appears you are being affected by a high peak time traffic fault in your area. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003586732 and has a review date of 28th June.