New Customer . I Cant believe how low my broadband speeds are. The ads are lies
Constant buffering. what a farce.
Chrisrob I SERIOUSLY recommend you do as Bartman007 says or you will be stuck with paying for something you are not getting. If you can get to a VM store do that as contact by phone ridiculous 99% non existant. Check other threads for proof. Over subscription/Over utilisation with no intention of spending money to sort this out. Fixes are nothing but Reviews & will never be fixed. Add false advertising by VM to that & you've got a one big pot of lies & deceit. VM getting fat off of your cash & you with an everlasting bad taste in your mouth. Leave while you can & do not listen to a word any of VM agents say. You'll pat your self on the back for doing so.
I suggest calling up and asking if there is a utilisation fault in the area and if so they should be able to find it and provide you a fault number. If that is the case LEAVE to avoid the headache as it will NOT be fixed anytime soon if ever.
Under the voluntary code of practice on broadband speeds, Internet Service Providers (ISPs) agree to give clear information on broadband speeds to consumers when they consider or buy a home broadband service, and to provide redress when speeds performance is poor. Ofcom and ISPs have agreed a revised code which came into effect on 1st October 2015.
Links to the revised code, and a plain English guide for consumers are provided below.
List A shows those ISPs who have confirmed that they have now implemented and are signed up to the 2015 Code. ISPs who have signed up have agreed to abide by the principles and spirit of the Code. This does not guarantee compliance but we expect signatories to commit to honour the letter and spirit of the Code. We will monitor compliance with the Code using measures such as ongoing mystery shopping.
List B below shows those ISPs who informed us, at the time of implementation of the revised 2015 voluntary Code of Practice or at a later stage, that they want to sign up to the Code once they are compliant with the requirements.