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rickyc1121
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utilisation SE16

hI i'm experiencing really low speeds in my house i'm on a 100mb connection and receiving 30mb i was wondering whether its due to my power levels or due to my connection and if needs be can an engineer come and adjust these levels? 

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Superuser
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Re: utilisation SE16

hiya @rickyc1121 it will be a few days for the forum admin to pick your connection, to check power levels etc.. if you could goto http://192.168.0.1 clicking router status [no need to login] and if could copy/paste the downstream, upstream, network log dont worry about the formatting we can easily read it.
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rickyc1121
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Re: utilisation SE16

 

Cable Modem Status Item Status Comments

Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
46200000
Locked
Provisioning State
Online

 

Downstream bonded channelsChannelFrequency(Hz)Power
(dBmV)SNR
(dB)ModulationChannel ID12987500006.840.3256 qam79

23227500006.540.3256 qam8233147500006.540.9256 qam8143067500006.540.9256 qam8052827500006.840.3256 qam7762907500006.840.3256 qam7872747500006.540.3256 qam7682667500006.840.3256 qam7592587500006.940.9256 qam7410250750000740.3256 qam73

Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

146200000ATDMA40.516 qam64000005120
425800000ATDMA40.516 qam6400000

5120

 

Operational Configuration General Configuration Value

Network access
Enabled
Maximum Number of CPEs
1
Baseline Privacy
Enabled
Docsis Mode
Docsis30
Config file
;kfoA,.iyewrkldJKDH
Primary Downstream Service Flow
SFID7511
Max Traffic Rate110100000
Primary Upstream Service Flow
SFID7510
Max Traffic Rate6400000
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rickyc1121
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Re: utilisation SE16

Downstream bonded channels
Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 298750000 6.8 38.9 256 qam 79
2 322750000 6.5 38.9 256 qam 82
3 314750000 6.4 38.9 256 qam 81
4 306750000 6.5 38.9 256 qam 80
5 282750000 6.8 39.8 256 qam 77
6 290750000 6.8 38.9 256 qam 78
7 274750000 6.5 38.9 256 qam 76
8 266750000 6.8 38.9 256 qam 75
9 258750000 7 39.8 256 qam 74
10 250750000 7 38.9 256 qam 73
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rickyc1121
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Re: utilisation SE16

Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

146200000ATDMA40.516 qam64000005120
425800000ATDMA40.516 qam64000005120
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rickyc1121
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Re: utilisation SE16

sorry ,these 2 are upstreams the rest are down Smiley Happy
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Superuser
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Re: utilisation SE16

Are you connecting wired or wireless?

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rickyc1121
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Re: utilisation SE16

connecting wired for the most part Smiley Happy
and on modem mode marginally diffrent speeds
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Forum Team
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Re: utilisation SE16

Hello rickyc1121

 

Sorry you are suffering from slow speeds. The hub power levels etc are all looking good. I notice you have previously called in and been informed about the area high traffic problem F004103408 review date of  29 MAR 2017. This may explain the slow speed at peak times but outside of that I wonder why. Perhaps for diagnostic purposes it is worth trying modem only mode with www.speedtest.com to see how that goes.

 

Thank you

Nicola

Virgin Media Forum Team
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rickyc1121
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Re: utilisation SE16

Hi nicola, did you take a look at my power levels?

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