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mm66
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unusable internet!! VM team pl. help

hi VM team,

hope someone can help

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

13227500005.138.6256 qam16
23147500005.437.6256 qam15
33067500005.138.6256 qam14
42667500004.537.6256 qam9
52587500004.837.6256 qam8
6250750000538.6256 qam7
72427500004.837.3256 qam6
82347500004.837.6256 qam5
92267500004.938.6256 qam4
102187500005.438.6256 qam3
112107500005.937.6256 qam2
122027500005.938.6256 qam1
13298750000538.6256 qam13
142907500004.837.3256 qam12
15282750000538.6256 qam11
162747500004.537.6256 qam10

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

425800000ATDMA46.864 qam64000005120
332600000ATDMA46.864 qam6400000

5120

 

 

Network Log Date And Time Error Number Event Description

2016-12-30 19:35:48.0082000500Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-30 19:36:18.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-12-30 19:36:28.0082000500Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Forum Team
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Re: unusable internet!! VM team pl. help

Hi mm66,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've checked your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004836430). Our technicians are working to get this sorted as soon as possible and have set a review date of 22nd February.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


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