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terrible speed poor tv experience

terrible service since I took over the family account and got switched to a higher tariff for the same speed. Especially evenings and weekends like this easter weekend - constant bufferring and pixelation even after I reset the router. Can't face ringing service centre it all takes so long and the problem just recurs. Thinking of switching supplier.
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Re: terrible speed poor tv experience

Afternoon alpa72uk,


Welcome to the community and thanks for posting.


My apologies you are having an issue with the broadband and TV service.


I would like to check your connection for any issues, however I was unable to locate your account. If you can send me a Private Message confirming your name and address, I can look into this further.


Speak to you soon


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