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djc545-2
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terrible evening speeds area 24

For past few weeks my evening speeds on my 50mb connection have been appalling.

During the day I get easy 50Mbps speed and evening is anything from 2/3/4 Mbps

 

what the hell is going on here?!

Cant get through to Virgin on live chat and over 20 mins on hold so far

Any help on here??

 

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Randomgaz
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Re: terrible evening speeds area 24

Im exactly the same mate

there doing maintenance cuz of loads of built up traffic 

according to virgin its not being fixed until 12/4/17

 

 [MOD EDIT: Inappropriate Image removed (contains IP address), please review the Forum Guidelines]

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Forum Team
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Re: terrible evening speeds area 24

Hi djc545-2,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


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Re: terrible evening speeds area 24

Hi djc545-2,

 

Thanks for the details!

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003552863). Our technicians are working to get this resolved and have set a review date of 29th March.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh

 


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