Hello.In December of last yearreducedInternet speedfrom150Mbps up to 45MB. I called the engineer and hefixed the problemthat was outside of my house. Since yesterday, I see this problem again. I want to ask for what I'm paying money to Virgin Media serviceif this problem can not be fixed ??? Thank you.
I'm sorry to hear you've been experiencing issues with speed on your broadband service.
I've managed to locate your details and have run some checks over your connection. There appears to be an issue with some power levels so I'd like to arrange for an engineer to come around and take a look at this for you.
I will send you a private message shortly which can be viewed via the purple envelope at the top right of the page.