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umgum
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speed dropping right down in the evening

this has been happening for about 3 months now i have phoned the support team and keep getting fobbed off i pay £46 a month for phone and 100meg i am at work all day when the internet is fine but when i get in 

http://www.speedtest.net/my-result/5791063369

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Forum Team (Retired) Adam_L
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Re: speed dropping right down in the evening

Hi umgum, 

Thanks for the post! I am sorry to hear that you're having issues with slow speeds in the evenings. I apologise for any inconvenience.

I have tested things from here and I can see that your area cable is suffering some load issues, especially during the peak times. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours, the reference number for this is F003476231 and is currently scheduled to be reviewed around the end of November, just post back here closer to that date and we'll gladly take a look and provide any updates that are available.

Take care, 

Thanks, 

Adam.


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