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sgt
Up to speed
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speed drop hp2 area

No known faults  showing  on site but  151 phone number  identifies  on going fault.

 

Speed  suddenly dropped on 200MPS service to  less than 20 tonight any  ideas  why

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Re: speed drop hp2 area

Hello sgt,

 

Thanks for posting Smiley Very Happy

 

Sorry to hear that you're having trouble with your connection.

 

I've taken a look and I can see an SNR fault under ref: F004883855 which is due to be resolved on the 2nd Dec. This fault can cause slow and intermittent connections.

 

This should be on the service status site, but if you want updates, please keep in touch with us and we'll give you all the info we know.

 

Thanks for your patience,

Take care.

Heather_J

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