Really sorry to hear you're having trouble with your speeds.
I've located the account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003478235). Our technicians are working to get this sorted as soon as possible and have set a review date of 18th January 2017.
I've also picked up a possible issue with the equipment that will require a technician to sort out. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Tech fan? Have you read our Digital life blog yet? Check it out