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Registered: ‎01-06-2016
Message 11 of 16 (320 Views)
Helpful Answer
confirmed by Dave991
‎20-06-2017 20:19

Re: slow speed in area 20!!

Ask Customer Service if you are in an oversubscribed area, if this is the case do not expect a fix for years if ever. Move to a different ISP as soon as possible.

I am in a Virgin Over Utilised Area - F003320128 - Ongoing faulty unreliable service from Virgin Media since July 2015
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Registered: ‎29-04-2016
Message 12 of 16 (60 Views)

Re: slow speed in area 20!!

 

Cwapture.PNG

This is after "Fair usage" 22:10pm on Vivid 200

This is just beyond a joke now. Consider this the last month i stay with these con men. OL11 used to be great a few years ago, now i am stuck at 5-10Mb on a 200 vivid plan. Would rather have a guaranteed 50 than this garbage. Going to BT for 12 months.

"Just be careful about how much info you reveal or the mods will edit your post" Seems about right, even the mods are trying to keep the overselling on the quiet.

I deal with BT Business Broadband for work and it's great, really is. UK call centre too. 

This "Fair Usage" not to be confused with "Throttling" is the biggest scam going. The main reason we need over 20mb is for Streaming and who uses that during work hours? 

The only good thing i have to say is the Engineers are great and honest. They aren't bent yet. 

If you are reading this and are in a OL11 area just switch now, it's all downhill from here.

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Registered: 2 weeks ago
Message 13 of 16 (49 Views)

Re: slow speed in area 20!!

Agree!!! Yesterday I call them 3 times, had same... Terrible costumer service
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Registered: ‎04-07-2016
Message 14 of 16 (35 Views)

Re: slow speed in area 20!!

I'm very sorry to hear about the connection trouble experienced Airdawn,

 

I'd like to look into this for you.

 

To allow me to do so, could you respond via private message with the following information?:

 

  • Name of the account holder
  • Home address
  • Your name

 

Hope to hear back from you soon,

 

Nat_J


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Registered: ‎04-07-2016
Message 15 of 16 (34 Views)

Re: slow speed in area 20!!

Sorry to hear you're also having some trouble Desir,

 

I'm unable to locate your details to assist further.

 

To allow me to do so, could you respond via private message with the following information?:

 

  • Name of the account holder
  • Home address
  • Your name

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


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Registered: ‎13-12-2016
Message 16 of 16 (26 Views)

Re: slow speed in area 20!!

[ Edited ]

Having the same issue however I'm in Manchester. Posted a new topic regarding this yesterday however VM don't seem to respond to my posts anymore. Smiley Sad

http://community.virginmedia.com/t5/Speed/Area-20-Still-exceptionally-slow/td-p/3476465

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