6 months ago I was on 50mb broadband and was getting 45mb, then all of a sudden my speeds plummeted to 10mbs. I upgraded to 100mb and was still getting similar speeds.
I contacted tech support and they notified me of a utilisation issue in the area and I was given a credit. I was told the issue would be resolved in December 16, yet here we are in Feb 17 and i'm still getting 10 mbs.
is anyone else getting this issue? and quite frankly I'm getting bored playing ping pong with tech who keep telling me to reboot my router and it will be fine.
Thanks for joining the community, hope you're well
Sorry to hear that your speed has decreased, I know this is disappointing.
Checking your connection I can see that we've got a fault in your area which is responsible for reducing speeds, especially during peak time hours. The fault ref is: F004609590 and it's due for review on the 5th July. While this is on-going we recommend using an Ethernet cable where possible, if you don't have a cable let us know.
Thanks for your patience, if you've got any other questions, just ask.
Tech fan? Have you read our Digital life blog yet? Check it out