Just woke up today to find my Super Hub 2ac can't connect to the Internet (green twin arrows on router). Resetted the router, I can now connect but the download speed is low like 1mb low when I supposed to be getting up to 70mb.
I checked service status and says there is a known issue around the area and a engineer is fixing it with estimate time of 14.20 today.
Really sorry to hear you're having trouble with your connection.
I've run a diagnostic on your account and I can see your Superhub 2ac is currently offline. I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
If, by chance, the Superhub has just been switched off at your end, switch it back on and drop me a message so I can re-run my diagnostics.
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Superhub is online now and the problem is fixed now since yesterday but feel like the speeds I'm getting is not accurate. Before the problem happened, I was getting speeds of about 20-30mb (when I meant to be getting up to 70mb which I paid) but now I'm only getting speeds of up to 10mb. Here's screenshot: I also have a reference number from technician James (ID 36300) who visited me last week: F005026770 Said it was a SNR outage for reason why download speeds are very low. Can you please send a technician as well. Any time ( between 8am to 12pm), any day (except Friday) is fine. Thanks.