Thanks for joining the community, hope you're well
Sorry to hear about the slow speeds you're experiencing. I've taken a look into this and I'm sorry to report that we have a fault in your area which is responsible for reducing the speeds, especially during peak time hours. The fault ref is: F004407686 and it's due for review on the 22nd March.
If you bump this post on or after the 22nd we will be more than happy to provide a progress update.
Thanks for your patience,
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TODAY ITS DOWN TO 2.2 .. TURNED IT OFF AND BACK ON ITS 6.4 . I AM GOING TO CANCELL MY DIRECT DEBIT AND YOU CAN SEND ME A PAPER BILL . I WILL THEN DEDUCT THE PERCENTAGE THAT I AM DOWN ON MY BROADBAND AND SEND A CHEQU