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rebeccap334
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slow broadband

its been over a month now we have had really slow broadband theres nothing wrong with the connection and its got nothing to do with peak as it is the same early hours in the morning what the hells going off?   

 

ping_13ms

download speed_1.14mbps

upload_3.04mbps

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Superuser
Superuser
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Re: slow broadband

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better.

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Forum Team
Forum Team
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Re: slow broadband

Hi rebeccap334,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004951096). Our technicians are working to get this resolved and have set a review date of 10th May 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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