Hi! im a new virgin media broadband customer ( 2 months). I have the 100mbp/s package. after the instalation, everything worked fine, my speed was 100 mbp/s ( checked into the speed test thing ). But since 2 weeks ago, i can only reach 10mb. And its really frustating cause the internet is slow. Any idee how can i fix that? tried to restart the router, nothing happened
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004272896). Our technicians are working to get this resolved and have set a review date of 5th April.
I'm really sorry for any inconvenience this may cause.
All the best
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