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goro
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slow broadband speed lately

Hi, 

last week I'm getting huge speed drop on my service SuperFibre 50, now always when I check it'll be around 2 Mb not more.When I restarted modem from the beginning it started to work on a full speed for a few minutes but then dropped again now not even that helps.I'm not on a wifi, I'm connected right to a modem by Ethernet cable.

 

Account number########

Area reference06

 

Thanks for your help

speed check.jpg

Regards

 

 

 

 

 

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Re: slow broadband speed lately

Hi goro,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've picked up an issue with the network in your area affecting slow speeds at peak times - Ref.(F004638017). Our technicians are working to get this sorted as soon as possible and have set a review date of 28th December 2016.

 

I'm really sorry for any inconvenience this may cause.

 

All the best.

 

Josh


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