My apologies that you are experiencing slow broadband speeds.
From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005012513 and has a review date of 3rd May.
Also the upstream power levels are locked onto one channel and running too high at 58 dBmV. As this will have an impact on your connection, I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.