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lcrutchlow
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slow broadband 50mb package

Hello,

I am on 50mb but I am constantly getting download rate of 3mb this is just unacceptable (area 12)

Is this ever going to get better?

 

 

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Forum Team
Forum Team
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Re: slow broadband 50mb package

Hi Icrutchlow,

 

Thanks for posting back on the community.

 

My apologies that you are experiencing slow broadband speeds.

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005012513 and has a review date of 3rd May.

 

Also the upstream power levels are locked onto one channel and running too high at 58 dBmV. As this will have an impact on your connection, I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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aladdinPK
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Re: slow broadband 50mb package

What ever you do though do not upgrade!! I though my problem of slow 50meg would be solved so i upgraded to 100meg now its WORSE!!

 

 

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