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Stevenwaller43
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slow bb speed

hi can anyone help

i have the 100mbs bb service and today i can only get up to 15mbs i have rebooted the hub several times and the laptop as well im using wifi and i have tried it wired and get very little increase using it wired im not downloading lots of things so i dont think im being throttled can anyone help

many thanks in advance

steve

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Re: slow bb speed

Hi Steve,

 

Thanks for taking the time to post on the community.

 

I'm sorry to read that you are having issues with your broadband speeds.

 

I've managed to locate your account, the line and hub have come back as fine. There are no faults reported and the network segment is running stable.

 

When you get chance can you complete a speed test whilst the Super Hub is in modem mode please? This will eliminate other devices connected.

 

Let us know how you get on

Sam


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