Menu
Reply
  • 7
  • 0
  • 0
retronim
Joining in
128 Views
Message 1 of 5
Flag for a moderator

slow after upgrade to 100mb

Hi,

I've been recently upgraded from 50 mb to 100mb.

Previously I had a solid 50 mb day in and day out.

After the upgrade down speeds vary from 20 mb to 107 mb. Up is always 6 mb.

Any ideas why?1.PNG2.PNG3.PNG4.PNG

0 Kudos
Reply
  • 8.32K
  • 359
  • 588
Forum Team
Forum Team
102 Views
Message 2 of 5
Flag for a moderator

Re: slow after upgrade to 100mb

Hi retronim,

 

Thanks for posting!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and it's all looking healthy at the moment. Are you testing with a wired or wireless connection?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 7
  • 0
  • 0
retronim
Joining in
85 Views
Message 3 of 5
Flag for a moderator

Re: slow after upgrade to 100mb

Hi,

Both wired and wireless tested but results far from 100 mb.

0 Kudos
Reply
  • 10.02K
  • 332
  • 877
legacy1
Hero
82 Views
Message 4 of 5
Flag for a moderator

Re: slow after upgrade to 100mb

Given that others in your area may have got the upgrade your bandwidth between everyone can be a impact of not hitting 100Mb all the time at given times of the day.

0 Kudos
Reply
Highlighted
  • 7.59K
  • 188
  • 442
Forum Team
Forum Team
48 Views
Message 5 of 5
Flag for a moderator

Re: slow after upgrade to 100mb

Hi retronim, 

 

Thanks for getting back in touch, I am sorry you have continued to have trouble with your connection. 

 

I have taken a look and things seem to be ok from this side. 

 

Lets strip everything back and start from the beginning. Pop the hub into Modem Only Mode with the computer in safe mode with networking and let us know if it makes a difference. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply