I have been getting intermittant slow speeds i am in the IP3 area ..I initially thought it could be my computer's wi-fi adapter so I purchased a usb wi fi dongle which also allows me to use the 5g band my initial speed was 70+ mbps and i thought problem solved ..however my speeds have again crashed to between 2 -5 mbps and fluctuate horrendously , I can get better speeds by hotspotting my phone to my laptop ..I have tried to speak to agents but struggle to undertand the accents ,and get the impression i am getting fobbed off ... i cannot webchat as i can never get through , i was made aware that it would take a long time to fix maybe by MAY ..so why should i pay for a substandard service especially as VM just put up prices
I do apologise for your reduced peak time speeds. As you've already been informed fault ref: F004986849 is the culprit, which has a current review date set for 10/05/2017. At that time we should have a better idea of when the pending network upgrade is due to commence. I appreciate that the dip in speeds may inconvenient at best and shall pass your details over to a team who will provide updates and advise of your credit options.
Please reply to my PM (purple envelope icon, top right of page) and I'll get back to you.
Since i have posted this there has been some developments I have now spoken , or tried to speak to 3 different agents ...The 3rd agent said I would benefit from a superhub 3 , so I decided to accept and install . the hub arrived as said and I followed the instuctions , unfortunately it would not activate so i had to speak to another agent , who also had problems , after some struggling she said it was now downloading updates and would be ready in 15 minutes..I waited an hour and still no internet so I phoned again the next agent could not get the hub to work we ended up by re-installing my old hub and re-activating it , at least I have something working ....PS the superhub 3 does seem to be very good quality and the features to say the least seem very basic , even the instructions are very basic , I ended up on googlr to get answers of the functions or lack off..
so i will now have to struggle with a very intermittant service .. A few questions , when i do a status check there is no mention of the fault you are describing ....Am I expected to pay full subscription this service at least till its fixed as I am getting slower speeds now than before i was upgraded , and before you implimented a price rise I trust some arrangement will be put in place until the fault is fixed as i do not see why I should be paying for something I am not getting ....