Thanks for posting! Sorry to learn about your issues with slow speed during peak hours, I know this must be frustrating so apologies for any bother.
I've had a look from here and I can see that there are 2 issues affecting your connection, the first is that both of your upstream power levels are too high, which will definitely have an effect on your connection.
An engineer will be required to resolve this for you, I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. It would be helpful if you could reply to me there and I'll get this all booked and secured for you.
The second issue is that your area cable seems to be affected by some load issues, especially during peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.
The upgrades will be to improve bandwidth and performance during peak hours, the reference number for this is F004032588 and is currently set for review around the end of August.
I will send you a separate PM (Purple envelope at the top) outlining your credit options for this.
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Hi As much as I appreciate a bit of credit to my bills regarding this problem, I feel it's now time to opt out and go with Sky especially with the new Q box deals. Another 4 months of slow speeds which now takes it up to December is not ideal. The wifi is also poor and rebooting the router every week is also a pain. Also slow tivo box is the cherry on the cake. Goodbye Virgin it's been emotional.
I totally understand you.... I'm living in area 21, same issues for weeks, supposed to get up to 50mb, not getting even 2mb on some evenings.... Absolutely pathetic. And from next month they are raising the bill again..... Bye bye Virgin!!
I am in area 21 also! Last two weeks been getting 1-40Mbits in the evenings on a 152Mbit plan... After calling Virgin yesterday they said that there was an issue in the area and that they were going to escalate it - 3 mins after the call my connection went up to 120Mbits, I don't think that's a coincidence but I really don't want to be calling Virgin up every evening.
They keep sending me letters about the prices going up, but the service quality is simply not up to the price.
Hi Samantha. Thanks for the info , but I'm getting more frustrated by having to turn off then turn on my router so the router works again!! This happens with the ethernet plugged in as well as the wifi. Very frustrating.