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bacardi
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repairs

is this the longest repair in history? I had a fault with my broadband speed in April 2016 when I rang kept being told new dates for complecain now told it will be at least March 2017.they said I was getting varying speeds cos at peak times the amount of people using,but it is all the time .at 10 o' clock  1 day last week I had 8.5 mbs that is not peak time .i think virgin wont me to get another provider

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Re: repairs

Hello barcardi

 

Welcome to our forum, so sorry about the slow speeds. The area does have quite a few peaks of high traffic and although I cannot say for your specific example it is quite likely to impact people in the morning. The reference is F004039607 currently showing a review date of 29 MAR 2017. Please accept our apologies.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
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bacardi
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Re: repairs

thanks for the reply. the slow speeds happen at any time of day so can not because of high traffic

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