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alexc66
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really bad download speeds and upload /lagging in games

for about the past few uears with this wifi weve not bean getting good speeds and really bad lag while gaming and we cant have ethi net cabels in really need help we paid foe 300mbps speeds but we only get around 1mpb up top 50 please help
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seaniepie
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Re: really bad download speeds and upload

Me too in Medway area. I pay for business line. I've been trying to upload video media of my work to BBC Watchdog for about 4 hours. I'm only getting about 0.06Mbps upload speed. This is not what I have paid for. Had so many outages since installation in February. Not a word of apology and definitely no shows of good will or refund. Looks like I'll have to get in touch with BBC Watchdog for this too. Apparently they can't get a service engineer out to help for some time yet. Good work. Seems you're not much better than BT/Sky. And Virgin still can't seem to understand that while they have 150-300mbps download, 12Mbps upload is still incredibly rubbish in comparison to BT. Come February when my lease is up I'll be reconsidering.

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alexc66
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Re: really bad download speeds and upload

good luck
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Forum Team
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Re: really bad download speeds and upload

Hi alexc66,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your connection.

 

I've run some diagnostics on your account and I can see an issue with your signal levels that are likely causing this issue.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to sort it out.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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seaniepie
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Re: really bad download speeds and upload

Josh,

I've not received a PM from you to arrange for a technician visit. Please help.

Thanks

Sean

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Forum Team
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Re: really bad download speeds and upload

Hi Sean,

 

I'm really sorry about that! I don't know why that PM didn't reach you.

 

If you check your inbox you should see it now.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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