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xZEDx
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paying for 200mbs lately getting <5mbs most of the time!!! im i being throttled?

paying for 200mbs lately getting <5mbs most of the time!!! im i being throttled?

upoad speed is always at or >12mbs.

 

only change to habits is netflix 4k and prime 4k.... are they throttleing me?

 

been like this for about a month now. cant stream nuffin without buffering and looing like sh!t.

 

edit...

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

1307000000  -2          37.3256 qam14
2323000000  -2.9  38.6256 qam16
3315000000  -2.538.6256 qam15
4299000000  -2.236.3256 qam13
5291000000-  336.3256 qam12
6283000000  -2.736.3256 qam11
7275000000   -2.738.6256 qam10
8267000000      -2.438.9256 qam9
9259000000  -2.238.9256 qam8
10251000000  -2.237.6256 qam7
11243000000  -2.237.3256 qam6
12235000000  -2.436.3256 qam5
13227000000  -234.3256 qam4
14219000000  -1.927.4256 qam3
15211000000  -435.5256 qam2
16203000000  -2.235.5256 qam1

 

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

324400000ATDMA  52   64 qam64000005120
231000000ATDMA  5264 qam64000005120
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Oimush-libitina
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Re: paying for 200mbs lately getting <5mbs most of the time!!! im i being throttled?

Having the same issue now. Vivid 200 is what I'm paying for but my download speeds for the past week are....

 

5 to 50mbps depending on time, during the day average 30 ish and late night early hours are as low as 5mbps but uploads is quite constant at 10 to 12mbps.  

 

According to VM no fault found but no explain as to why the superhub isn't downloading. They can see it isn't at fl speed but have no idea why. 

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tommey
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Re: paying for 200mbs lately getting <5mbs most of the time!!! im i being throttled?

Your upstream power levels are a little high and downstream levels are ok but I would prefer to see them around the +2 - +5 mark you should give them a call and have them adjusted waiting here for a reply from staff could take a week


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Forum Team
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Re: paying for 200mbs lately getting <5mbs most of the time!!! im i being throttled?

Hey xZEDx,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about your connection problems. I've taken a look and I can see your power level issues. Let's arrange for an engineer to call around to investigate further.

I'll drop you a PM (purple envelope, top right) to confirm an appointment.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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