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Aidan101
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over 2,500 m/s ping

could someone help as as to why i am getting this speed as i am on a game server and getting a ping of about 50 but then spikes upto 999 every couple of seconds, it is usually fine in the morning but at night it suddenly cant even handle a 1080p youtube video.

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Re: over 2,500 m/s ping

Hey Aidan101,

 

Thanks for posting Smiley Happy

 

I'm disappointed to see that you're experiencing slow speeds.

 

I can see the cause of the problems. We're currently working on fault: F004811475 in your area which is due for review on the 15th Feb. While this is on-going you may notice slow speeds during peak time hours (evenings and weekends).

 

I know this isn't great news and I do apologise for any inconvenience caused.

Thanks for your patience.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Aidan101
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Re: over 2,500 m/s ping

would this be my current location as i am at uni and have different internet speeds compared to my home broadband ?  and its fine during the evening but when it hits about 11 oclock i cant get a decent ping as it spikes off the charts then goes back to normal should this be happening at peak times as i thought it was just slow not fine 1 second unusable the next ? 

 

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Re: over 2,500 m/s ping

Hey Aidan101,

 

Thanks for getting back to me Smiley Happy

 

Let's confirm that I am look into the correct account.

 

I'll drop you a PM (purple envelope, top right) to confirm your address.

 

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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