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tellme
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ongoing speed issue

My VM 50 MB speed ookla speed test ranged 7MB down, 3.5MB up, 13ms for weeks. Can anyone advise what's the issue? I guess too many users in my road?

Attached my hub diagnostics:

Network Log

First Time Last Time Priority Error Number Description
07/12/2016 21:53:40 GMT 07/12/2016 21:53:40 GMT Warning (5) 66050310 Auth Success - Web login successful.
07/12/2016 21:36:41 GMT 07/12/2016 21:36:41 GMT Warning (5) 66050310 Auth Success - Web login successful.
07/12/2016 21:33:24 GMT 07/12/2016 21:33:24 GMT Warning (5) 66050310 Auth Success - Web login successful.
03/12/2016 16:17:41 GMT 03/12/2016 16:17:41 GMT Error (4) 68010302 DHCP WAN IP - ********
03/12/2016 16:17:11 GMT 03/12/2016 16:17:11 GMT Error (4) 68000407 TOD established
03/12/2016 16:17:00 GMT 03/12/2016 16:17:00 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/12/2016 16:16:58 GMT 03/12/2016 16:16:58 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/12/2016 16:16:50 GMT 03/12/2016 16:16:50 GMT Notice (6) 84000510 Downstream Locked Successfully
03/12/2016 16:16:13 GMT 03/12/2016 16:16:13 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
03/12/2016 14:51:23 GMT 03/12/2016 14:51:23 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
03/12/2016 14:04:02 GMT 03/12/2016 14:04:02 GMT Warning (5) 84020200 Lost MDD Timeout
03/12/2016 14:04:02 GMT 03/12/2016 14:04:02 GMT Warning (5) 84020200 Lost MDD Timeout
03/12/2016 14:04:02 GMT 03/12/2016 14:04:02 GMT Warning (5) 84020200 Lost MDD Timeout
03/12/2016 14:04:01 GMT 03/12/2016 14:04:01 GMT Warning (5) 84020200 Lost MDD Timeout
03/12/2016 14:04:01 GMT 03/12/2016 14:04:01 GMT Warning (5) 84020200 Lost MDD Timeout
03/12/2016 14:04:01 GMT 03/12/2016 14:04:01 GMT Warning (5) 84020200 Lost MDD Timeout
03/12/2016 14:04:01 GMT 03/12/2016 14:04:01 GMT Warning (5) 84020200 Lost MDD Timeout
03/12/2016 14:04:01 GMT 03/12/2016 14:04:01 GMT Warning (5) 84020200 Lost MDD Timeout
03/12/2016 14:03:56 GMT 03/12/2016 14:03:56 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
03/12/2016 14:03:55 GMT 03/12/2016 14:03:55 GMT Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync

 

 

General Configuration

Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EuroDOCSIS 3.0
Config File  

Primary Downstream Service Flow

SFID 64203
Max Traffic Rate 57500000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 2867200 bps

Primary Upstream Service Flow

SFID 12455
Max Traffic Rate 3170000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

 

 

Upstream Burst Req
(1)Init Maint
(3)Per Maint
(4)Adv Short
(9)Adv Long
(10)Adv UGS
(11)Modulation TypeQPSKQPSKQPSK16QAM16QAM16QAMDifferential EncodingOFFOFFOFFOFFOFFOFFPreamble Length5638438496104104Preamble Value Offset39666102810281028FEC Error Correction (T)000688FEC Codeword Information Bytes (K)163434150236236Maximum Burst Size000300Guard Time Size84848888Last Codeword LengthFixedFixedFixedShortenedShortenedShortenedScrambler On/OffONONONONONON

 

 

Upstream   US-1 US-2 US-3 US-4

Channel Type 2.0 N/A N/A 2.0
Channel ID 28 N/A N/A 25
Frequency (Hz) 25800000 N/A N/A 46200000
Ranging Status Success N/A N/A Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 33.50 N/A N/A 34.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 2 0 0 0
T4 Timeouts 0 0 0 0

 

 

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 435000000 411000000 419000000 427000000 443000000 451000000 459000000 467000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 4 1 2 3 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 6.92 7.79 7.37 7.15 6.74 6.85 6.23 6.02
RxMER (dB) 37.64 37.64 37.09 37.36 37.94 37.94 37.36 37.09
Pre RS Errors 12535 14106 13040 6014 931 959 988 297
Post RS Errors 274 300 309 303 912 947 967

276

 

 

 

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SlowSM7
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Re: ongoing speed issue

Yep, probably overloaded locally. Get it checked, they'll then lie about when they might get around to adding some new capacity and fixing the issue. Be prepared for a very long wait if it is a utilisation issue and I mean a very long wait.
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Re: ongoing speed issue

Hi there tellme,

 

Welcome to the community. It's nice to have you here.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003422808 and has a review date of 11th January 2017.

 

Do you get these speeds at all times of the day or just during peak hours?

 

Hope to hear from you soon

Sam


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tellme
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Re: ongoing speed issue

Dear Samantha,

Thank you very much for your message; I really appreciate your response and care of my problem.

I tried this morning before going to work at 5.45 am the speed was as advertised (50MB/s).

However back from work, in the evenings, speed was dropping to 10.

I tried now (5.45 pm) and the speed is 40 MB/s (must admit no many cars in my neighbours drive tonight!).

I will keep monitored and hopefully the service will get back to 50MB/s on the 11 Jan when your service is due?

 

Kind Regards 

 

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Re: ongoing speed issue

Hi tellme,

 

Thanks for getting back to me.

 

I appreciate the speed tests that you have completed.

 

In regards to the fault in the area, I will pass this across to one of my colleagues who will be in touch with your credit options and let you know any further updates nearer the review date.

 

Regards

Sam


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