My VM 50 MB speed ookla speed test ranged 7MB down, 3.5MB up, 13ms for weeks. Can anyone advise what's the issue? I guess too many users in my road?
Attached my hub diagnostics:
Primary Downstream Service Flow
Primary Upstream Service Flow
Upstream Burst Req(1)Init Maint(3)Per Maint(4)Adv Short(9)Adv Long(10)Adv UGS(11)Modulation TypeQPSKQPSKQPSK16QAM16QAM16QAMDifferential EncodingOFFOFFOFFOFFOFFOFFPreamble Length5638438496104104Preamble Value Offset39666102810281028FEC Error Correction (T)000688FEC Codeword Information Bytes (K)163434150236236Maximum Burst Size000300Guard Time Size84848888Last Codeword LengthFixedFixedFixedShortenedShortenedShortenedScrambler On/OffONONONONONON
Upstream US-1 US-2 US-3 US-4
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Hi there tellme,
Welcome to the community. It's nice to have you here.
My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.
From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003422808 and has a review date of 11th January 2017.
Do you get these speeds at all times of the day or just during peak hours?
Hope to hear from you soon
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Thank you very much for your message; I really appreciate your response and care of my problem.
I tried this morning before going to work at 5.45 am the speed was as advertised (50MB/s).
However back from work, in the evenings, speed was dropping to 10.
I tried now (5.45 pm) and the speed is 40 MB/s (must admit no many cars in my neighbours drive tonight!).
I will keep monitored and hopefully the service will get back to 50MB/s on the 11 Jan when your service is due?
Thanks for getting back to me.
I appreciate the speed tests that you have completed.
In regards to the fault in the area, I will pass this across to one of my colleagues who will be in touch with your credit options and let you know any further updates nearer the review date.